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Shipping & Returns

When Will My Order Arrive: 

We strive to ship out all orders received by 1:00 P.M. Central Standard Time Monday-Friday the Same Day (Major Holidays excluded). However, Due to the number of orders that we process, it may take up to 2 days before your order ships. In the event that it may take longer than 2 days to process your order, we will contact you via e-mail and give you the status of your order. The shipping map below will give an indication of Ground shipping times from our store to your location. If you choose UPS Sure Post or Fed-Ex Smart Post for lightweight packages please allow 3-6 business days for arrival. 

UPS and Fed-Ex Time in Transit Maps

Expedited Services:

If you wish to have your order shipped using UPS Next Day Air, UPS 2nd Day Air, or UPS 3 Day Select, please give us a call at 1-800-316-6595.

Small Quantities of Flammable and Hazardous products (i.e. Aerosols, Polishes, Compounds, Paint, Adhesives, Cleaners, Solvents, Etc.) can only be shipped via ground services with ORM-D Limited Quantity specifications. (i.e. Fed Ex Ground, UPS Ground or USPS Parcel Post).

For some items that we carry we have a network of warehouses all across the United States that we may be able to drop-ship from. In some instances, we can ship directly to you from one of these warehouses that may be closer to your shipping destination, thus reducing time in transit and eliminate the need for expensive Expedited Services. Please Contact Us for more details.

Out of Stock Items:

In the event that we are Out of Stock on your specific item, we will either drop ship your item from an affiliate warehouse closest to you or we will contact you by e-mail and let you know the status.

Free Shipping Promotion: 

Currently, We have a Free Shipping Promotion if your order value exceeds $99.00 for standard ground shipping (i.e. Fed-Ex Ground, UPS Ground, or USPS Parcel Select). Here are the exclusions for this Free Shipping Promotion.

  • Your order must be shipping to the contiguous 48 United States. (HI, AK, PR, US Territories, International, and Canadian orders are excluded.)
  • Certain products such as body filler, masking paper, plastic sheeting, bulk quantities of mixing cups may be excluded or an overweight or oversized packaging fee may be added. The product page will give more information concerning these exclusions or added fees.
  • Closeouts, Special Orders, Verbal bulk quotes, and other special prices may be excluded.

Should you have any questions regarding our Shipping Services you can Contact Us or call 1-800-316-6595 and ask for the Internet Sales Department.

Late or No Arrival:

If your order is late or has not arrived you will need to check the status of your order by Logging In to your account. Next click on "Check My Order Status". Then click "Track My Order". This will give you information about your order. If your order shipped via Fed-Ex or UPS and you didn't get a tracking number please give us a call at 1-800-316-6595 and ask for the Internet Sales Dept. and we will check the status for you (Please have your Order I.D. ready). If your order shipped via USPS First Class mail please allow as much as 21 business days for ship time. (Please Note: Once we ship out via USPS we have no control over the ship times or tracking. Beyond sending you an e-mail when it ships we bear No Responsibility for Delays or Non-Arrivals.) If you choose USPS First Class Mail you bear all the responsibility for delays or non-arrivals. If your order happens to be returned to us we will send you an e-mail informing you of the return. At which point, you have the option to either have the order resent again (at your expense) or we will give you credit for the product (minus the original shipping charge).

If your order shows that it has not shipped yet it may be "Out Of Stock". For "Out Of Stock" items we generally send an e-mail informing you of the status and lead time. If you did not receive an e-mail please check your "Junk Mail" or "Trash Mail" folders. If you need further assistance please Contact Us

Return Policy:

For Damaged Items:
 
If your order was damaged in transit please contact us as soon as possible. In transit, the damage will be covered by the carrier and must go thru a claims process. Please keep all the packaging including the box and the packing inside. Please note, a picture or carrier inspection may be required to process the claim. 
 
Non-Damaged Items:
 
Returns for non-damaged products will be handled on an individual basis and must be approved by R & E Paint Supply. A restocking fee of 20%, will apply if you received Free Shipping on your order when it shipping out to you and will be subtracted from your refund dollar amount. We also do not pay return shipping and we do not refund the original shipping cost from your order. 
 
For returns, you must Contact Us by using either the Contact tab at the top of our homepage or giving us a call at 1-800-316-6595. Items can only be returned within 90 days of purchase unless outlined below. 
 
When you Contact Us, we will issue you an RMA number. Please write the RMA number on the outside of the shipping package, and send it to:
 
R & E Paint Supply
57 Avalon Lane
Mountain Home, AR. 72653
 
Please Note:  Items or Orders Returned without an RMA number will be discarded and a refund will not be processed.  
 
Once we receive the item or order and verify the condition to be as stated in the RMA request we will then process your return.
 
If you have any questions about the status of your return please Contact Us or call 1-800-316-6595 and ask for the Internet Sales Department.
 
Items not available for return or have a limited return time:
  • Special order items, Closeouts, and other specially priced items cannot be returned.
  • Custom mixed paints and custom built aerosol cans cannot be returned.
  • Custom mixed bed-liner tints cannot be returned.
  • Cartridge adhesives, sealers, foams, and fillers can be returned within 30 days of purchase date. A restocking fee will apply.
  • Pinstripe tape, Protekto-Trim moldings, attachment tapes can be returned within 30 days of purchase date. A restocking fee will apply.
  • Any item that the original packaging has been opened or damaged cannot be returned.