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Questions

  1. What are my options on how to place an order?

  2. How do I place an order online?

  3. How do I update or delete items in R & E Paint Supply's shopping cart, and how do I checkout?

  4. What if I forgot my account information (email address and password)?

  5. How can I check on my order? Track the package?

  6. Is it safe to pay online with R & E Paint Supply?

  7. Do you accept Canadian or International orders?

  8. Why are your prices so low?

  9. What is your privacy policy?

  10. What are my shipping options?

  11. What is the Handling & Insurance fee?

  12. What are my payment options?

  13. When do you charge sales tax?

  14. Can I cancel an order after it has been submitted?

  15. Can I return a product?

     

1. What are my options on how to place an order?

You can either use our convenient website to place your order 24 hours a day - 7 days per week, order by phone Monday - Friday 8 am - 5 pm Central Time, or you can Fax your order to 1-870-424-3989 (Please add a Contact Phone Number with your order).

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2. How do I place an order online?

Ordering at R & E Paint Supply is fast and secure. Just follow these four simple steps to place your order.

To add a item to your shopping cart, click the button provided for that item.
On the next page you can calculate the shipping charges to your shipping zip code or choose to click on the "Checkout" button to go to Checkout.

If you are not already a R & E Paint Supply customer, click where it says "If you do not have an account Click Here to Checkout" and fill out the customer information form, including your billing and shipping addresses. If you are already a R & E Paint Supply customer (purchased from us before) log in with your e-mail and password, then click on "Log In".

Continue through the next few screens, provide your payment method, then you're done!

R & E Paint Supply will send you an order confirmation via e-mail. An account is automatically created for you once you place your first order so you won't have to enter all the information again when you order next.

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3. How do I update or delete items in R & E Paint Supply shopping cart, and how do I checkout?

With R & E Paint Supply's Shopping Cart, shopping has never been easier!

1. Changing Item Quantities
2. Deleting Items from Your Cart
3. Checkout

Changing Item Quantities

If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, change the number in the "Qty" box. Be sure to click the "Update" button at the bottom of your list of Shopping Cart items to confirm any changes.

Deleting Items from Your Cart

If you wish to delete an item in your Shopping Cart, insert a check in the remove box that appears to the extreme right of any item in your Shopping Cart.

Checkout

We offer 2 easy ways to finalize your purchase with R & E Paint Supply. Once you are finished shopping and have all the items in your shopping cart that you wish to purchase, please Proceed to Checkout.

1. Regular Checkout (New Customer)2. Express Checkout (Repeat customers)

Regular Checkout (New Customer)

This is the standard method to finish checkout when purchasing an item for the first time at R & E Paint Supply. You will be prompted to set up an account with us using a combination of your email address and a secret password. Once your billing and shipping addresses have been set up, you will be prompted to select your shipping method, preview your invoice total and then click on continue to enter your Payment information. The final step is an invoice copy will be presented on the screen for you to print out on your local printer.

Express Checkout (Repeat Customers)

This step allows you to Checkout with only mouse click, thus bypassing the bill to and ship to information. In order to enable this functionality, you first have to set up your account utilizing the Regular Checkout process and then select the Express Checkout option. If you are a repeat customer, you can just enter the email address and password previously used and click on the proceed to checkout button.

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4. What if I forgot my account information (email address and password)?

Please contact our customer service department using our Contact Us Tab
at the top of our home page. An email reply will be forwarded to you ASAP.

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5. How can I check on my order? Track the package?

Click on the Tracking # button on the upper right of each page. Simply input your order number and shipping zip code, and the status of your order will be displayed. If your order was shipped with a carrier that provides tracking numbers (i.e. FedEx, UPS, etc.), then we will display the tracking number along with a link to the carrier's site. Simply click on the link and the carrier's site will provide up-to-date information re the status of your shipment.

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6. Is it safe to pay online with R & E Paint Supply?
Absolutely. We use the latest encryption technology called SSL and we are so confident that we guarantee 100% that your online transaction with us will be secure.

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7. Do you accept Canadian or International orders?

Unfortunately, We do not accept any International orders at this time. 

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8. We strive to offer our customers the very best prices available on the net. We do this by partnering with manufacturers and distributors to leverage the best prices for you. We often buy large bulks of items and pass on the discount that we receive. Sometimes you may run across an item that is just to good to be true. We use a special program that helps us quickly update prices and sometimes there may be a glitch in the system. If this happens to an item you have ordered we will contact you and let you know. 
 
R & E Paint Supply makes every effort to properly price all items listed on our website. However, errors may occur upon occasion. In such cases R & E Paint Supply reserves the right to cancel orders that contain incorrect pricing.

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9. What is your privacy policy?

R & E Paint Supply is very concerned about your privacy. Please review our Privacy Policy.

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10. What are my shipping options?

Fed Ex Ground - Delivery in approximately 1 to 4 business days after shipment (Depends on your location from us). 

UPS Ground - Available by request only. Call 1-800-316-6595 Ask for Internet Sales Dept.

USPS First Class - For small light weight orders with a ship weight under 13 oz. and not classified as Haz-Mat.

USPS Parcel Post - 5 to 21 days shipping depending on Zip Code. (Due to the fact that we cannot track parcel post packages we are not responsible for packages that do not arrive or that may arrive beyond expected delivery date.) 

Expedited Shipping - Many products we sell are classified as Haz. Mat. (Aerosols, paints, primers, clears, adhesives, and other coatings) and are not available for Air Shipping services such as Fed-Ex Express, UPS Next Day, and USPS Priority Mail. However, we have many warehouses all across the U.S. that we ship from to help eliminate the need for Expedited Services. For more information on this call 1-800-316-6595 and ask for the Internet Sales Dept. 

For more detailed information please see our Shipping Services page.

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11. What is the Handling & Insurance fee?

On some of the larger products we sale, there maybe an additional oversized shipping fee added to the products price.

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12. What are my payment options?

We accept Visa, MasterCard, and Discover credit card payments. All other credit card types we accept through PayPal.com. We also accept Money orders, Cashiers Checks, Bank Drafts, and with prior approval, personal checks (all money orders and personal checks must clear our bank before the order will ship. (This process could take up to 14 days after we receive payment).

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13. When do you charge sales tax?

We charge sales tax on orders shipping in Arkansas.
 


14. Can I cancel an order after it has been submitted?

You can usually cancel an order within an hour of order placement during normal business hours. Beyond that time frame, it is very difficult for us to cancel orders due to the rapid transfer of orders in our supply chain. The exception to this rule is that we are able to cancel orders that have been back ordered.

If you would like to cancel an order, please contact us via our 
Contact Us tab at the top of our home page or call 1-800-316-6595. We will try our best to cancel the order, but cannot guarantee that we will able to depending upon where the order is at in the credit approval, pick and ship processes.

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15. Can I return a product?
 
For returns you must contact us using the Contact Us tab at the top of our home page or call us at 1-800-316-6595. Items can only be returned with 90 days of purchase unless outlined below. 
 
Contact us and we will issue a RMA number. Please write the RMA number on the outside of the shipping package, and send it to:

R & E Paint Supply

57 Avalon Lane

Mtn. Home, AR 72653

Once we receive the item, and verify the condition and damage to be as stated in the RMA request. 

Returns for non damaged products will be handled on an individual basis and must be approved by R & E Paint Supply. A restocking fee of 20%, may apply, and be subtracted from your refund dollar amount. We also will not pay return shipping and we do not refund the original shipping cost from your order.

Items not available for return or have a limited return time:

  1. Custom mixed paints and custom built aerosol cans can not be returned.
  2. Custom mixed bedliner tints can not be returned.
  3. Cartridge adhesives, sealers, foams, and fillers can be returned within 30 days of purchase date. Restocking fee will apply.
  4. Pinstripe tape, Protekto-Trim moldings, attachment tapes can be returned within 30 days of purchase date. A restocking fee will apply.

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